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Frequently Asked Questions

Why is the University implementing a compliance program?

The University of Richmond is committed to operating as a model institution of higher education, sustaining a superb faculty and staff and administering the institution with the highest standards of innovation and professionalism.

Higher education is highly regulated with over 200 applicable laws. There are severe penalties for violations, including the possible loss of federal financial aid and disqualification from grant funding. An effective compliance program ensures that University resources are not redirected from the academic mission to fines, penalties, and litigation expenses.

What is the purpose of the Ethics and Compliance Helpline?

The Ethics and Compliance Helpline is a mechanism through which members of the University community can communicate concerns about possible violations of applicable laws or University policies in a confidential or anonymous manner.

How does the Ethics and Compliance Helpline work?

You may call the toll free number 1-888-256-4935 or submit an online report. The Ethics and Compliance Helpline is run by a company called The Network, which takes the initial information and routes it to the appropriate person at the University for follow up.

Who should use the Ethics and Compliance Helpline?

You are encouraged to discuss any questions or concerns that you may have regarding compliance with University policies or federal, state, or local laws or regulations with your supervisor, dean, a member of the University administration, or the University General Counsel. If you are not comfortable reporting your concern directly, you may report those concerns using the Ethics and Compliance Helpline. Such concerns can be raised anonymously and without any fear of retaliation.

Will I remain anonymous?

Yes, you may choose to remain anonymous. At the conclusion of your contact, you will receive a confirmation number. This number will allow you to check the status of your report. This feature also allows University administrators following up on your concern to seek clarification or request additional information from you, without knowing your identity.

Can the report be tracked to me?

The Ethics and Compliance Helpline does not record calls and does not have caller ID capability. Reports filed online will not be traced to an IP address.

Can I be retaliated against if I report misconduct?

The University prohibits retaliation or retribution, in any form, against an individual who reports, in good faith, an actual, potential, or suspected issue regarding compliance with applicable laws or regulations or University policies. Anyone who engages in or attempts to engage in retaliation or retribution against an individual shall be subject to discipline in accordance with the policies and procedures of the University. View the University's Policy Prohibiting Retaliation.

Why did the University contract with a third party vendor?

The vendor, The Network, provides reporting and case management services to a number of colleges and universities, as well as major corporations. By using an experienced service provider, the University can offer the option to report compliance concerns confidentially, either online or by telephone. The service also allows the University to track the follow up and resolution of all reported concerns. The Network provides:

  • Independent, trained interview specialists
  • The option of caller anonymity
  • Accessibility 24 hours a day, 7 days a week
  • A multi-lingual staff