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Student Information

General Information
Now that classes are being taught remotely, will the campus remain open?

While campus will remain open, all students must return to their homes unless granted permission to remain in on-campus housing.

Classes will not be meeting in person for the remainder of the Spring semester and while the University will remain open only limited services will be available. If you are given permission to remain on campus, please be aware that essential services and emergency response will be the University priority. We will work to ensure students remaining on campus will continue to be supported.

What if I am unable to travel to my permanent address? Am I able to stay on campus?

In order to reduce social density and promote social distancing, all students are required to return home unless granted permission to remain in on-campus housing.  The University will work to ensure students remaining on campus will continue to be supported.

See local hotel options for UR students.

Can I return to campus to pick up personal belongings?

The University of Richmond is working diligently to safeguard the health and well-being of the students who remain on campus, as well as its faculty and staff, by adapting our operations to be consistent with the most recent public health guidance. For that reason, students are not permitted to return to campus to retrieve their belongings at this time. We understand and regret the disruption that this has caused our students and their families and we are grateful for your understanding and patience.

We had previously communicated a plan by which students could pick up their belongings starting in April.

However, given new guidance and orders from The White House, the Governor of Virginia, and the CDC, we are suspending the previously shared plan for retrieval of belongings that was to start the week of April 13. The University will communicate with students and families regarding the protocol for the retrieval process once a final plan is determined. Our continued goal is to provide a safe environment and organized procedure for students to retrieve their belongings when we are able to allow them to return to campus.

 

 

What preventative measures are being taken regarding residential areas?

At this time, we have identified immediate measures we will implement to prevent any potential concerns that may arise. Beginning, Sunday, April 5, University employees will enter each unoccupied residential space to discard all trash, recycle all applicable items, remove and discard all visible perishables, and clean out all refrigerator and freezer units. We will not be unplugging or defrosting any refrigerator units at this time. If any medication is discovered in a refrigerator, it will be properly stored in a secure location. When in each room, we will also do a visual check to identify any facility matters that need immediate attention. We anticipate this process will be finished by Saturday, April 11.

Once this process is completed, we will work with our campus partner Dorms Direct to remove all rental micro-fridges, TVs, and safes. We will be working closely with Dorms Direct in the collection of all items and will be securing all safes with URPD until such time students are able to return and retrieve the secured items. You do not need to contact Dorms Direct to schedule a pickup or make any arrangements. Dorms Direct has already agreed to waive any extra cleaning/repair fees for your rental period, so you do not need to worry about receiving any additional billing from them. If you have any further questions or concerns about your Dorms Direct rental items, please fill out the form located at www.dormsdirect.com/contact.

How can I get my books or medicines?

Students who need academic materials or medication may request to have those items sent home by completing this form

Are outside visitors allowed on campus?

Visitors and guests in residential areas will not be permitted. This policy will be in effect until further notice, and applies to both daytime and overnight guests.

I live in an off-campus house or apartment. What should I do?

In order to reduce social density and promote social distancing, the University recommends that students living off-campus return to their homes.

What will access be like for students remaining on campus?

Card access will be restricted to only the student’s residential building and room. All visitor access to other residential areas will be inactive until further notice.

Should I be concerned about sharing a bathroom?

The novel coronavirus is a respiratory virus, most easily transmitted through coughing and sneezing. Follow good sanitary practices -- washing hands with soap and water for at least 20 seconds and not coughing or sneezing on your hands.

University Facilities is making the cleaning of high touch areas the priority and has established defined cycles for disinfecting. Facilities continues to closely monitor the situation and follow recommendations from the CDC for higher education settings.

What if I am experiencing increased anxiety or stress related to COVID-19?

The University stands ready to support members of our Spider family who are from or have personal ties to the impacted areas. We recognize this can be a challenging time and encourage you to reach out to any of the resources available including the College Deans Offices, the Office of International Education, Counseling and Psychological Services (CAPS), or the Chaplaincy.

If a student requires self-quarantine or isolation, where will they be housed?

The University has a limited number of spaces available on campus to support students that may need to be isolated or self-quarantine. We will follow guidance provided by the Virginia Department of Health.

What services are available to students that remain on campus?

Offices and departments will operate on a limited basis. Please refer to individual websites for the most up-to-date information and hours.

What if I work on campus? How do I get my paycheck? Can I continue to work?

All student employees will be paid through March 21 for actual hours worked. If you worked during this pay period, your paycheck will be released as scheduled on March 27. If you have not established direct deposit, this paycheck will be mailed to your permanent address. Students who do not utilize direct deposit should confirm their permanent address on file in Banner as in-person check pickup is not an option. If you need to change your permanent address, contact the Office of the Registrar at registrar@richmond.edu as soon as possible. 

In addition to this final paycheck, most student employees will also receive a one-time payment from the University no later than April 6, 2020. The amount of this payment will be based on prior work hours and the expectation that students would have worked similarly scheduled hours for the remainder of the spring student employment period. This payment will also be mailed to the permanent address on file for students who have not established direct deposit. Students are strongly encouraged to establish direct deposit. To set up direct deposit, go to BannerWeb and click on Manage/Sign Up for Direct Deposit. Please allow several days for direct deposit to be activated.

This one-time payment does not require that a student work after March 21, 2020; it is being provided to offset lost wages and to support student success. Spring student employment will be suspended effective March 21. 

How will housing lottery work this spring?

Since the room selection process is done entirely online we are staggering the process and dates as outlined on the housing website. We will continue to send information to students via StarRez messaging. All students will need to use DUO (Dual Authentication on your cell phone) in order to access the process in StarRez if doing so from an off campus location.

What are the plans for summer classes, research, and internships?

For information on summer classes, research, and University-sponsored internships, visit the Interim Policies page.

Academics: Classes & Grading
Are classes still in session?

The academic calendar will remain the same while classes are conducted remotely. The last day of instruction for undergraduates is April 24.

What is the schedule for final exams?

Final exams are scheduled between April 27–May 8.

Can I reschedule the time that my class meets?

Any online synchronous instruction will occur during scheduled class times. Adjusting class times might conflict with other scheduled courses.

How will grading work this semester?

For the spring 2020 semester only, undergraduate students in Arts & Sciences (A&S), Robins School of Business (RSB), and Jepson School of Leadership Studies (JSLS) will have the option to earn a standard letter grade (A-F) or to opt for Credit/Credit with a D/No Credit (C/CRD/NC) for each Spring 2020 course they are enrolled.

If a student earns CR or CRD, the student will earn a unit toward graduation. Courses taken CR/CRD/NC will not affect a student’s grade point average. Students are strongly encouraged to consult with their advisor before making a change to their grading selection.

In addition, for the spring 2020 semester only, I, M, and V grades will not be permitted for undergraduate courses offered in A&S, RSB, and JSLS.

Will there be adjustments to the withdrawal deadline?

The withdrawal deadline has been extended to 5 p.m. EDT on April 24, 2020. Students may withdraw from a course by the last day of class, Friday, April 24, 2020. The transcript will note the withdrawal with a ‘W’. Students may not fall below a 3.5 unit load for the semester. 

When will classes meet?

For classes convening via Zoom or other technology, faculty have been encouraged to continue classes at their regularly scheduled times to avoid scheduling conflicts. In many cases, faculty will also hold synchronous activities to boost community, but in all cases, they have been encouraged to be understanding of those students who cannot participate due to time zone differences, poor internet access, or similar factors. Students are encouraged to contact their professors directly to address any specific scheduling concerns or other questions related to class times.

Will students be required to purchase specialty software or other required materials as a result of online teaching?

No. The University has institutional licenses for most specialty software. If additional resources beyond are required, please complete this request.

Does Zoom have accessibility tools built in?

Zoom does have built-in accessibility tools for students, including closed captioning, automatic transcripting, and screen reader support. Learn more at https://zoom.us/accessibility#nested .

Refunds
Will refunds be provided for students who cannot get their full room & board term?

Yes, the University will provide prorated adjustments of student housing and board charges for the Spring 2020 semester. 

In determining the adjustments for student housing and meal plan charges, the University calculated the time away from campus as constituting 43.75% of the semester. Accordingly, we will be issuing a credit of 43.75% of the Spring semester room rate, adjusted to reflect the pro-rata portion of any University scholarship or grant aid received for the semester. Students living in University housing will receive a minimum credit of $330.

Credits for meal plans will be calculated in two parts. First, students will receive a credit of 43.75% of the portion of the meal plan not attributable to dining dollars, adjusted to reflect the pro-rata portion of University scholarship or grant aid received for the semester. Second, students with dining dollars will be credited for the unused cash balance as of March 25. Students will be credited dollar-for-dollar for the unspent balance — it will not be prorated nor will it be adjusted for University scholarship or grant aid.

In addition to housing and meal charges, students will also be credited for parking and graduation fees. Students holding University parking permits will be credited for 43.75% of the cost allocable to the Spring semester. For those students who applied to graduate in May, your graduation fees will be fully credited to you.

The Bursar’s Office is currently working to update each student’s account for these adjustments. For accounts that have a credit balance after these adjustments have been applied, a refund will be issued in the student’s name no later than Friday, April 3. Students with direct deposit will receive a confirmation email from the University’s Accounts Payable department. All others will receive checks mailed to their off-campus address. The Bursar’s Office (bursar@richmond.edu) stands ready to assist you with any questions regarding these adjustments to your account. 

 

Will I be credited for my housing charges?

Students will be credited for 43.75% of the Spring semester room rate, adjusted to reflect the proportion of billed costs (tuition, housing, and meal plans) funded by University scholarships or grants received for the semester, if any.

Is the University providing refunds for off-campus housing rental costs?

No. Individuals living off-campus are encouraged to speak directly with their rental agent regarding the possibility of reimbursements or other adjustments to leasing arrangements.

How will my meal plan credit be calculated?

Students will receive a credit of 43.75% of the portion of the meal plan not attributable to dining dollars, adjusted to reflect the proportion of billed costs (tuition, housing, and meal plans) funded by University scholarships or grants received for the semester, if any.

Students with dining dollars will be credited for the unused cash balance as of March 25th. This credit will be dollar-for-dollar — it will not be reduced based on University scholarship or grant aid.

How was the 43.75% factor determined?

This is based on the University’s housing calendar, which drives when rooms and meal plans are available. The Spring calendar began the week of January 12 and would have ended the week of April 26, for a total of 16 weeks. Students were unable to return to campus the week of March 15, following Spring Break, so 7 of the 16 weeks (43.75%) of the semester’s housing and meal plans were unable to be used.

What is the methodology for adjusting the prorated meal plan and housing refunds?

A student who has University funded merit or need-based aid has that aid applied to the balance on their account. Essentially, the aid received is allocated proportionately across the specific charges, such as tuition, housing, and meal plans, that make up the balance, and any payment from a student is also applied across these charges. As a result, any credits or refunds must also be calculated and allocated proportionately, or on a “pro-rata basis” among those categories. For students receiving University funded aid (both merit and need-based), credits for housing and the portion of the meal plan not attributable to dining dollars were adjusted to reflect how aid is applied to their tuition, housing, and meal plan charges.

How was the adjustment factor determined?

The total amount of Spring semester University merit and need-based aid was divided by the sum of tuition, housing, and meal plan charges to arrive at a percentage. That percentage was multiplied by the housing charge and the non-dining dollar related meal plan charge to arrive at the amounts to be credited.

But I have a full tuition scholarship, why didn't I receive a full credit for housing and meal plan charges?

University funded merit or need-based aid is applied to the balance of a student’s account. The aid received is allocated proportionately across the specific charges, such as tuition, housing, and meal plans, that make up the balance. As a result, any credits or refunds must also be calculated proportionately among those categories. This same approach applies even for students who have aid indexed to tuition, such as Richmond Scholars, who have scholarships that are equivalent to the cost of tuition.

How will I be credited for my unused Dining Dollars?

You will be credited dollar-for-dollar for your unspent dining dollars balance as of March 25.

Will a portion of my parking pass be credited?

Yes. If you purchased an annual pass, you will be refunded for 21.87% of the cost for your pass. If you purchased a pass only for the Spring semester, you will be refunded 43.75% of the cost of your pass.

Will I receive a credit for tuition?

The University is continuing its academic program for the remainder of the semester so that students may earn their full complement of academic credits. As a result, the University will not be issuing any credits or adjustments for tuition.

Will I get a refund as a result of these credits?

All credits will be applied first to any outstanding balance on your student account. If your account has a credit balance after these have been applied, that amount will be refunded to you via check or direct deposit no later than Friday, April 3.

When will I receive my refund?

Refunds will be issued no later than Friday, April 3.

What address will my refund check be mailed to if I don't have direct deposit?

Checks will be mailed to the off-campus permanent address listed in Banner. Please note that it may take several days for your check to arrive in the mail. If you haven’t received your check by April 7, please contact the Office of Student Accounts at bursar@richmond.edu.

Who do I contact if I have additional questions about these adjustments?

For any questions or further information, contact the Office of Student Accounts at bursar@richmond.edu.

Is the Office of Student Accounts open?

Bursar’s Office staff is available to assist you via telephone or email Monday through Friday from 8:30-5:00. You can reach us as follows:

  • Main line — (804) 289-8147
  • Toll free number — (866) 241-8893
  • Email — bursar@richmond.edu
Other Academic Resources
How can I access the library?

Students off campus can access online library resources here.

How can students access the services of the Speech Center?

The Speech Center remains open and will resume practice appointments Monday, March 23. Appointments may be scheduled with student consultants by means of Zoom, using your UR account. Students can reserve an appointment by linking to “Appointments” on the Speech Center’s website.

How can students access the services of the Writing Center?

The Writing Center will resume writing conferences Monday, March 23. Writers may request a video conference or simply ask for written feedback on a draft. We will need 72 or more hours before due-dates to provide assistance. More information, as well as a meeting-request form, can be found at https://writing.richmond.edu/appointments/index.html.

How can students access services to the Academic Skills Center?

Remote peer-tutoring will be available beginning March 23, 2020. These tutoring sessions will be held virtually as on-call appointments in 50-minute sessions and can be made by emailing the tutor with whom you would like to work from your UR email address. More information can be found at https://asc.richmond.edu/.

How can I access the Career Services Center?

Virtual advising is available and we are currently planning potential alternative platforms for Career Services programs. Likewise, some companies will be conducting virtual recruiting activities coordinated through the university. If you have any specific questions, please contact careerservices@richmond.edu.

What about campus recruiting?

Many employers have transitioned their on campus recruiting to virtual recruiting. For updated information regarding interviews and information sessions, please consult SpiderConnect.

What happens to my student employment?

All student employees will be paid through March 21 for actual hours worked. If you worked during this pay period, your paycheck will be released as scheduled on March 27. If you have not established direct deposit, this paycheck will be mailed to your permanent address. Students who do not utilize direct deposit should confirm their permanent address on file in Banner as in-person check pickup is not an option. If you need to change your permanent address, contact the Office of the Registrar at registrar@richmond.edu as soon as possible.

In addition to this final paycheck, most student employees will also receive a one-time payment from the University no later than April 6, 2020. The amount of this payment will be based on prior work hours and the expectation that students would have worked similarly scheduled hours for the remainder of the spring student employment period. This payment will also be mailed to the permanent address on file for students who have not established direct deposit. Students are strongly encouraged to establish direct deposit. To set up direct deposit, go to BannerWeb and click on Manage/Sign Up for Direct Deposit. Please allow several days for direct deposit to be activated.

This one-time payment does not require that a student work after March 21, 2020; it is being provided to offset lost wages and to support student success. Spring student employment will be suspended effective March 21.

How do I maintain my F-1/J-1 student visa status as an international student?

As long as you are taking a full-time course load online, wherever in the world that may be, you will be maintaining your student visa status as long as you do the following:

  • File the AR-11 Change of Address form online with USCIS within 10 days of the change if you choose to leave Richmond for another location, including another location in the US
  • Enter your change of address and other contact information on our Google doc so that we can update your SEVIS record
  • Maintain valid immigration documents – If your passport is expiring, you need to renew it in the U.S. through your home country’s embassy or consulate, which you should contact about renewal procedures. If your visa stamp in your passport is expiring, it does NOT need to be renewed for you to maintain your status in the U.S. You must have a valid passport and I-20/DS-2019 at all times, but the visa stamp only needs to be valid when you are re-entering the U.S. from abroad - you do not need to make a special trip abroad just to renew it. If your visa stamp is expiring, please realize that the next time you go abroad, you will need to renew it before being able to enter the U.S. If you need another I-20 or DS-2019 because of an update, travel signature, or to replace a lost form, please complete the I-20 or DS-2019 Request Form on Box at https://richmond.box.com/v/intlstudentrequestforms.
  • For off-campus work authorization, please follow the procedures on our employment website. Please scan and email your application to us and we will mail a hard copy of your new I-20/DS-2019 to your current address. Work authorization is only required for students who will be physically present in the U.S.